Terms & Conditions

Acceptance

By accessing or using STEWAMPLUS Commerce Hub, creating an account, placing an order, making a payment, or booking a service, you agree to these Terms & Conditions and the applicable policies shown on the platform. If you do not agree, please do not use the relevant service.

Eligibility and customer accounts

Customers must provide accurate information and be legally permitted to enter the relevant transaction. A transaction involving a minor should be made or supervised by an appropriate parent or guardian where required.

• Keep login credentials confidential and use your account responsibly.
• Report suspected unauthorised access promptly.
• We will never request passwords, M-Pesa PINs, OTPs, or confidential authentication credentials through ordinary support conversations.

Product information and availability

We aim to display accurate descriptions, images, specifications, availability, and pricing. Images, colour, packaging, and appearance may vary slightly; specifications, supplier inventory, prices, and availability may change.

A displayed product is not guaranteed to remain available until checkout and payment verification. The information shown at checkout is the relevant transaction information for that purchase.

Pricing and orders

Review the product price, delivery charges, applicable taxes or charges, and total shown at checkout before confirming payment.

Submitted orders may be reviewed for payment verification, availability, delivery details, fraud or security concerns, supplier requirements, and other legitimate operational reasons. We may contact you when more information is required.

Payments

Payments are handled through providers configured on the platform. An order is paid only after successful provider verification. Never share your M-Pesa PIN, OTP, or payment credentials with our staff.

If you believe you were charged more than once, contact support with the order and payment reference. Transaction references and duplicate-processing safeguards are used where applicable.

Supplier fulfilment and delivery

Some products may be fulfilled by local or international suppliers, logistics providers, couriers, or other partners. A package may arrive directly from a supplier or logistics provider.

Delivery depends on the product, supplier, destination, method, provider, and availability. Tracking is displayed where available. Delivery times are estimates unless expressly stated otherwise.

• Provide an accurate name, phone number, county, town or area, delivery address, landmark, and requested checkout details.
• International orders may involve transportation, customs, importation, or local-delivery processes. Customer charges or requirements are communicated where known and applicable.

Returns, damaged products, refunds, and cancellation

Returns are subject to the product’s applicable conditions. Contact support promptly with the order number, product, reason, and useful photographs or video.

Damaged, incorrect, missing, defective, or materially different items may be investigated using packaging, delivery, and other evidence. Depending on the circumstances and applicable law, the remedy may be a replacement, refund, return, supplier resolution, or another appropriate outcome.

Approved refunds use the applicable payment or refund method. Provider processing may continue after we initiate a refund. Cancellation may be restricted after supplier processing, shipment, or another fulfilment stage begins.

Service bookings and pricing

Availability depends on the service, location, schedule, and provider. We may confirm, request information, reschedule, assign or reassign a technician, or decline a request that cannot reasonably be provided.

Fixed prices apply subject to the displayed terms. Where assessment or quotation is required, final pricing may depend on scope, materials, labour, location, and other relevant factors. Additional work should be communicated before it is undertaken where reasonably practicable.

Access, safety, and reviews

Customers must provide reasonable and safe access for agreed work and must not request unlawful, dangerous, or unsafe work. We may decline or stop work presenting a significant safety, legal, or operational risk.

Reviews must be truthful, relate to the transaction, avoid abusive or discriminatory content, and not disclose another person’s information without permission. Content that violates platform rules may be moderated or removed.

Promotions, loyalty, and referrals

Offers may have eligibility conditions, validity periods, limits, and exclusions. Unless stated otherwise, offers are not assumed to combine. Customers must not manipulate accounts, referrals, reviews, or transactions to obtain rewards improperly.

Prohibited use

• Fraud, impersonation, false information, or unlawful activity.
• Payment abuse, unauthorised access, security circumvention, or malicious code.
• Abuse of support, reviews, promotions, referrals, or loyalty rewards.

Availability and third-party services

The platform may be interrupted by maintenance, networks, payment providers, suppliers, hosting, security events, or other circumstances beyond reasonable control.

Payment, supplier, logistics, mapping, communication, analytics, and AI providers may have their own terms and privacy practices. Features may be improved, modified, added, or removed; material policy changes will be communicated where required.

Contact and complaints

Contact support first about an order, payment, service, or account concern. Include the order number, booking reference, or transaction details where relevant.

Email: stewampluscomercehub@gmail.com · Phone: 0741577796