Customer information
Returns, Refunds & Cancellations Policy
How to report product problems and request an eligible return, refund, replacement, or cancellation.
Starting a request
Contact support as soon as reasonably possible after identifying an issue. Provide the order number, product, reason, and photographs or video where applicable.
Product condition and assessment
An accepted return may need to meet conditions relating to its state, packaging, and evidence of defect or damage. Some products have special restrictions because of their nature.
We may review product condition, order and payment details, supplier policy, delivery information, evidence, and applicable legal requirements.
Damaged, incorrect, missing, or defective products
Report an item that is damaged, incorrect, missing, defective, or materially different from the order promptly. The available remedy may include replacement, refund, return, supplier resolution, or another appropriate outcome depending on the circumstances and applicable law.
Refund processing
Approved refunds use the appropriate payment mechanism. The time for funds to appear depends on the payment provider or financial institution and is not guaranteed by STEWAMPLUS.
Cancellation
Request cancellation before fulfilment reaches a stage where it is no longer reasonably possible. Cancellation may be unavailable after supplier processing or shipment begins.