Frequently asked questions

STEWAMPLUS Commerce Hub is a Kenya-focused digital platform connecting customers with products and reliable services through one convenient online experience.

Depending on available features, you can browse products, use a cart, place and track orders, make payments, book services, manage your account, contact support, and submit eligible reviews.

Browsing may be available without an account. An account may be required for purchasing, tracking, booking, reviews, rewards, or account-management features.

Select a product and quantity, add it to your cart, proceed to checkout, provide the requested delivery information, choose an available payment method, and complete payment.

The checkout shows payment methods currently supported by the platform. M-Pesa and other digital methods may be available depending on configuration.

No. Never share your M-Pesa PIN with staff or support. Enter it only in the official M-Pesa interface for an authorised transaction.

Only after the applicable payment provider confirms a successful payment to the STEWAMPLUS payment system.

You can request cancellation, but availability depends on the fulfilment stage. Contact support as soon as possible.

Timing varies by product, supplier, destination, shipping method, and logistics provider. Review the available estimate during checkout or in your order information.

Some orders may use doorstep courier delivery; others may use pickup or another method. The available method depends on the order.

Products may come from local or international suppliers, and some may be fulfilled by third parties.

For applicable products, fulfilment may involve an international supplier and logistics provider. The arrangement depends on the shipping method and destination.

Where tracking is available, your order page may show the tracking number, carrier, fulfilment progress, and shipment status.

Contact support promptly with your order number and useful photographs or video. We will review the issue and the applicable remedy.

Returns depend on the product and applicable conditions. Contact support before sending anything back so the correct procedure can be provided.

When approved, STEWAMPLUS initiates the applicable refund process. The time for funds to appear depends on the payment provider or financial institution.

Yes, where available. Provide the service needed, problem description, location, preferred date and time, contact details, and useful additional information or photos.

No. Confirmation depends on the service, location, schedule, and technician or service-provider availability.

Selection depends on the service and available platform options. Contact support promptly about changes; rescheduling depends on provider availability and booking conditions.

We process information needed for accounts, orders, payments, delivery, bookings, support, security, and other requested services as explained in the Privacy Policy.

Yes, subject to applicable law and identity verification. Contact the privacy address and identify the information or request.

Necessary information may be shared with authorised providers involved in the requested service, such as payment, supplier, logistics, technician, and technology providers.

Payments are handled through configured providers. Never share your M-Pesa PIN, OTP, password, or confidential authentication credentials.

Yes. Email stewampluscomercehub@gmail.com or call 0741577796. Include your name, order or booking number, relevant transaction reference, and a clear description.

Where reviews are enabled, you can submit genuine feedback for eligible delivered products or completed services, subject to the review rules.

Automated assistance may help with products, orders, services, common questions, and basic support. Complex matters may be escalated for human review.

No. Automated support must never request, store, or reveal M-Pesa PINs, OTPs, passwords, or confidential authentication credentials.

No. Supplier stock and availability can change, and prices may change. Review the final amount at checkout before payment.

No. Products may be offered through local or international suppliers depending on the product.

For applicable international orders, customs or import requirements may arise depending on the product, destination, and applicable rules. Known customer responsibilities should be communicated where relevant.

Contact support through the official channels with the relevant information. Do not investigate or confront suspected fraud yourself.